Learn more about our warranty process

IMPORTANT CUSTOMER SERVICE ANNOUNCEMENT REGARDING HURRICANE HARVEY

As our community recovers from Hurricane Harvey, we want you to know Perry Homes’ commitment to excellent customer service remains as strong as ever.

If your Perry Home had any damage as a result of Harvey, please contact our Warranty Department, so one of our professional construction staff may address your specific situation. Please note the Perry Homes Express Limited Warranty does not cover damage from rising water or extreme weather conditions. For damage beyond what is covered in the Perry Homes Express Limited Warranty, we encourage you to review your flood and/or homeowners insurance to see what insurance coverage you may have. In addition, our local homebuilders association has some practical advice at http://www.ghba.org/post-flood-faqs-homeowners-practical-advice-need that you may find helpful.

We thank you for making Perry Homes your builder of choice.


Warranty Process

HOW TO MAKE A REQUEST

Requests for warranty service should be submitted in writing to your customer service team. Requests may be submitted in one of two ways:


DID YOU KNOW?
You can submit your
Warranty Request online.
Submit Warranty Request

WHAT TO EXPECT

Once we receive your warranty request, you can expect:

  • A meeting with a member of our professional construction staff within 5 days to review your request
  • Resolution of your request in a professional and timely manner

All warranty work will be scheduled at a time when you can be at home during business hours.
(Monday through Friday 8:00am to 5:30pm)

URGENT REQUESTS

Urgent requests are typically related to the major mechanical systems (HVAC, Plumbing and Electrical). Using caution and acting in a safe and prudent manner, the homeowner should turn off the utility that is not properly functioning and call the mechanical contractor as soon as possible. The contractor's numbers are provided in the homeowner information packet during the closing process.

If no one can be contacted at these numbers, the following steps should be taken:

  • Urgent warranty requests can be handled by calling the Construction office in your community during construction business hours (Monday through Friday 8:00am to 5:00pm).
  • After construction business hours, call the sales office in your community. A salesperson will contact the appropriate construction staff to address the problem.

If you prefer to mail your warranty request, all correspondence should be sent to:

Perry Homes
Customer Service Department
P.O. Box 34306
Houston, TX 77234